Terms and Condition

This Website is owned and operated by Zohoor. Any contract You enter into through the Website will be with Zohoor. Responsibility for liability, however arising, in relation to this Website rests solely and exclusively with Zohoor. Access is provided to this Website in accordance with the Conditions set out here below. Any use of this Website including orders placed by You will be subject to these Conditions.

If You have any questions relating to these Conditions please contact Our Zohoor customer services team by e-mail at [email protected] or telephone 92000 2277 from Saudi Arabia or from all other countries +966 92000 2277 between 8.00am-5.00pm (Saudi Arabian time) Sunday – Thursday.

First: Definitions

"Conditions" means these terms and conditions of use herein described;
“Content” means all content available on the Website, including, but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof.
“Delivery Note” means the document enclosed with Your order that lists all of the products that We have sent to You;
“Force Majeure” shall mean any Act of God, war, riot, civil disturbance, labour disturbance, terrorism, fire, storm or flood; Act, restriction, regulation, bye-law, prohibition or measure of any kind on the part of any governmental, parliamentary or local authority; Import or export regulation or embargo; Strike, industrial dispute, or lockout; Explosion, power outage, breakdown, or unavailability of plant, property, and/or machinery; or; any other cause beyond Our reasonable control;
"Personal Information" means the details provided by You.
“Purchaser” means an individual who enters into a contract to purchase products or services from Zohoor;
"Product" means a product displayed for sale on the Website.
"Product Description" means that part of the Website where certain Conditions and information in respect of the individual Product are provided.
“Recipient(s)” means the person or persons to whom the Purchaser stipulates the products should be shipped.
“Trademarks” means the trademarks, logos, and service marks displayed on the Website.
"Website" means zohooralreef.com
"You/Your/Yours/Yourself" means You, a user of the Website.

Second: Use of the Website

Access to website:

You are provided with access to the Website in accordance with these Conditions and any orders placed by You are placed strictly in accordance with these Conditions.

Registration:

1- You warrant that the Personal Information which you provide when You register as a customer are true, accurate, updated, and complete in all aspects and. you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

2- You agree to notify Zohoor immediately of any changes to your Personal Information by contacting our customer services team through e-mail at [email protected] or telephone 800 3044 666 from Saudi Arabia or from all other countries +966 92000 22778between 8.00am-11.00pm (Saudi Arabian time) Sunday – Thursday.

Indemnity:

You agree to fully indemnify, defend and hold Zohoor, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Third: Zohoor’s Rights:

Zohoor’s reserve the right to:

1- Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without given notice to you and confirm that Zohoor shall not be liable to you or any third party for any modification to or withdrawal of the Website.

2- Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed before completing your purchase or not. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

Fourth: Privacy:

We respect your concerns about privacy. We therefore encourage you to refer to the Privacy Policy of the Website on an ongoing basis to stay abreast of our most current privacy policy practices.

Fifth: Online Orders

Order Acceptance

1- All orders are subject to acceptance in accordance with our order acceptance Policy.

2- If You have provided Zohoor with a valid e-mail address, We will send You an order acknowledgement e-mail detailing the Products You have ordered. This is not an order confirmation or order acceptance from Zohoor. Our acceptance of Your order will take place upon dispatch of the Product(s) ordered. On dispatch of Your order we will send You an order confirmation e-mail. Please refer to the Order Cancellations & Amendment section of our Conditions for further information.

3- We reserve the right to contact You by telephone to confirm Your order details and to manage any issues relating to the delivery of Your order.

4- Non-acceptance of an order may be a result of one of the following:

- The product you ordered is out of stock.

- Our inability to obtain authorization for payment or a problem in the bank while receiving your payment

- The identification of a pricing or Product description error

- Your failure to meet the eligibility to order criteria as set out in the Conditions

5- If there are any problems with your order, you will be contacted by Our customer services team immediately.

6- We reserve the right to reject any offer to purchase by You at any time. if it did not meet one of the requirements and you will be notified immediately.

4.1.2. We will take all reasonable care, in so far as it is in responsibility to do so, to keep the details of Your order and payment secure, but in the absence of negligence on Our part We cannot be held liable for any loss You may suffer if a third party procures unauthorized access to any data You provide.

7- All Products shown on the Website are subject to the availability.

Sixth: Contract creation and electronic contracting:

To be able to place your order in the website safely, kindly follow these steps:

- choose the product(s) you want to purchase and add it to the cart.

- Once you want to check-out;
You will be guided through the process of placing an order by a series of simple instructions on the Website.

- Proceed to the payment page by clicking (purchase) and choose the suitable way for you to pay.

- Select the delivery option you wants in the last page of the checkout process.

- We will send You an order acknowledgement e-mail detailing the Products you have ordered.

We will sned confirmation or order acceptance email

Order Cancellation & Amendment:

- If You wish to amend or cancel your order you must contact Zohoor customer service team as soon as possible on: on e-mail at [email protected] or telephone 920002277 from Saudi Arabia or from all other countries +966 92000 22778 between 8.00am-11.00pm (Saudi Arabian time) Sunday – Thursday

It would be helpful if You could have the following details to hand:

• Customer name
• Order number
• Date of the order
• Value of order
• Payment method.

- We may have already packaged Your order and made arrangements for it to be sent to You. In these circumstances it will not be possible to amend or cancel Your order. Additionally, We cannot always stop Your order from being dispatched. If Your order is delivered and You wish to return it, You will have 7 working days from date of delivery to do so (please see our Returns Policy for further details).

- Refunds and cancellations can only be requested by the Purchaser

- Recipients of any delivery are entitled to a replacement if products arrive damaged. If a refund is required and the order has been shipped the order will have to be returned to Zohoor. Once We have received the products the Purchaser will be refunded.

- The returned or refunded products has to be in it original conditions. (Oils, Mixology and deodorants cannot be refund).

Seventh: Payment

- The total cost of Your order is the price of the Products ordered plus any delivery charges as set out in the Delivery section of the Website. Payment can be made by:

1- credit card.

2- Cash on Delivery (with extra charge).

3- Mada Cards.

4- Apple Pay.

- You confirm that the credit or debit that is being used is Yours. All credit and debit cards are subject to validation checks and authorization by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorize payment to Zohoor, We will not be liable for any delay or non-delivery.

Refusal of transaction

- With regard to any contract for the purchase of Products from Our Website We reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at Our sole and unfettered discretion. We will notify You if We do not accept Your order. We will not be liable to You or any third party by reason of:

- Withdrawing any Product from the Website whether or not that Product has been ordered;-

- Removing or editing any materials or content on the Website;

- Refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Eighth: Eligibility to order:

1- To be eligible to purchase Products on this Website and lawfully enter into and form a contract with Zohoor under Saudi Arabia law You must and agree on the terms and conditions.

2- When creating an order provide Your real name, phone number, e-mail address, payment details and other requested information.

3- Stipulate the store from which you wish to collect your order (if this option is available), or in the case of customers living outside Saudi Arabia provide a PO Box number or complete and accurate address to which you wish the order to be delivered.

4- Possess a valid credit or debit card issued by a bank acceptable to Zohoor or hold.

By making an offer to buy a Product, You specifically authorize Zohoor to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to Your debit or credit card number or credit reports, to authenticate Your identity, to validate Your debit or credit card, to obtain an initial debit or credit card authorization and to authorize individual purchase transactions.

Ninth: Delivery Policy:

Delivery options vary by country. Please refer to Our Delivery Policy for details.

Tenth: Returns Policy

4.8.1. Please refer to our Returns Policy for details.

Eleventh: Promotions and Discounts

4.9.1. Promotions

Discounts are issued in the form of either 'savings' or a 'percentage off' and are offered to customers via. promotional emails, advertisements, on-site banners or 3rd party communications.

There is no cash alternative and all terms and conditions are non-negotiable. Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included) zohooralreef.com reserves the right to cancel or change any promotion / discount without notice, at any time.

The prices shown for any products on the web site will be the actual price that you should pay. Loyalty Club discounts to which you are eligible are deducted from the full price and provided you log in using your Loyalty Club membership details before shopping on-line the prices that you see are those that you will pay for the product.

If you do not log in before shopping you will be asked to do so at the check-out and the product prices and total cost of your order will be amended then. The price that is displayed as the “total” when you click to purchase is the price that you will pay.

Using promotional codes

- If Using a promotional code, the code provided should be entered in the 'Promotional Code' box at the checkout

- Some promotions will be subject to a minimum spend threshold (please refer to the original source of the promotion)

- Wherever a minimum spend threshold applies, the minimum spend does not include shipping costs.

Twelfth: Disclaimers and limitation of liability

- The materials on this Website are directed solely at those who access the Website from within the Kingdom of Saudi Arabia. We make no representation that any Product displayed for information only on the Website is appropriate for use, or available, in other locations.

- Given the unpredictability of technology and the online environment, We do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of the Website, You agree to these Conditions and that access is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access this site. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.

- We have made every effort to display the Products featured on Our Website as accurately as possible. However, the colours We use, as well as the display and colour capabilities of Your particular computer monitor, will greatly affect the colours You actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that Your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.

- We endeavor to present the most recent, most accurate, and most reliable information on Our Website at all times. However, we make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on Our Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologize for any inconvenience that this might cause. We reserve the right to amend errors, make changes to Our Website or to update Product information at any time without prior notice and without any liability on Our part. To the fullest extent permitted by law, We disclaim all warranties, expressed or implied.

- Certain (hypertext) links in this site may lead to other websites which are not under Our control. When You activate any of these, You will leave the Website and We have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under Our control. The provision of a link is for Your information and convenience only and does not imply an endorsement of any kind by Zohoor.

- While We take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in them We cannot accept any liability to any person for any loss or damage of any kind (whether or not We ought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of the Website or any of the materials or information contained in them and You use the Website at Your own risk.

- We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order.

- The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

- To the fullest extent permissible under applicable law, We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

- This does not affect Your statutory rights as a consumer, nor does it affect Your contract cancellation rights as set out in these Conditions.

- We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract and/or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

1- any economic losses (including without limitation loss of revenues, profits, contracts, business, or anticipated savings); or

2- any loss of goodwill or reputation.

3- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

- Our liability under any contract for Products purchased from Zohoor shall be limited to the value of Your order.

- All material and information presented by Zohoor is intended to be used for educational or informational purposes only. Your use of this Website is subject to these Conditions. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. use of this Website is not meant to serve as a substitute for professional medical advice. This Website is solely an online store for specialty body care products. Please consult with Your own doctor regarding the use of any products, products or information ordered from this Website before using or relying on them. Your own doctor should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. We do not give or intend to give any answers to medical related questions and this Website does not replace any medical professional or medical resource. We do not represent Ourselves as medically qualified in any way nor is this implied. No prescription medications or medical treatments are intentionally provided on this Website. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL YOUR OWN DOCTOR IMMEDIATELY.

- We do not guarantee that any product sold on-line will be available in any of our stores or that the price quoted on-line will match that at any of our stores. If a product you want is sold out on-line it may be available in store. However, we recommend that you call your nearest store first before making a special journey to avoid disappointment.

- We shall not be under any liability to You in the event of Our failure, delay or default in carrying out all or any of Our obligations under these Conditions due in whole or in part to an event of Force Majeure.

Thirteenth: General

Unauthorized use of Domain Name:

From time to time, certain cyber squatters or other unauthorized persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of Zohoor’s reputation and goodwill. Zohoor’s Website address on the Internet is zohooralreef.com. Any other domain name that appears to represent itself as being a Zohoor Website may not be related to Zohoor and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents or anything related to these other unlawful purportedly Zohoor websites.

Intellectual Property:

- The content of the Website is the property of Zohoor, Our affiliates, Our partners or Our licensors, and is protected by Saudi Arabia laws and international copyright laws.

- The Trademarks used on the Website are the registered and unregistered marks of Zohoor, Our affiliates, Our licensors or Our partners, and are protected by international trade mark laws. All other Trade Marks not owned by Zohoor, Our affiliates, Our partners or Our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zohoor.

- You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only and that You may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited

- You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws:

This Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through Our Website.

Severability:

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Third Party Rights:

It is agreed that any person who is not a party to any Contract between You and Zohoor shall not be allowed to rely on or enforce any term of any such Contract.

Waiver:

No waiver by Zohoor shall be construed as a waiver of any preceding or succeeding breach of any provision.

Entire agreement:

You confirm that, in agreeing to accept the Conditions, You have not relied on any representation save in so far as the same has expressly been made a term of these Conditions and You agree that You shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these Conditions.

Law:

The Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia We and You irrevocably submit to the exclusive jurisdiction of the courts of Saudi Arabia.

Registered Office

The registered office address of Zohooor is:

PO Box 614

AlKhobar 31952

Kingdom of Saudi Arabia

e-mail at [email protected]

Telephone: 920002277 from Saudi Arabia or from all other countries +966 92000 22778 between 8.00am-11.00pm (Saudi Arabian time) Sunday – Thursday. Returning an item purchased under a promotion:

Items purchased using a promotional code, are subject to our Returns Policy for details.