Exchange and Refund Policy:

1- The product must be in its original condition and the purchase receipt should be provided.

2- The client has the right to refund or exchanges the product within 7 days of receiving the order.

3- The client has the right to a refund or exchanges the discounted products within 7 days of receiving the order.

4- To maintain public health and safety, oils, mixology, body care and skincare products cannot be returned.

5- If the customer received the order correctly and wants to refund or exchange it, it should be within 7 days of receiving it. In this case, the refund or exchange costs will be paid by the customer.

6- If the customer received the order damaged or incorrectly, it should be returned within 7 days of receiving it. In this case, the refund or exchange costs will be paid by Zohoor.

7- Once Zohoor checks the returned products and agrees to refund them, the amount will be returned to the client through the payment method was used while purchasing the products.

If the client used a discount code, they will be refunded the paid amount minus the applicable discount code amount.

Order Cancellation &  Amendment Policy:

1- If the client wants to amend or cancel the order, they should contact Zohoor customer service team immediately before shipping the order through:

- E-mail at [email protected] .

- Telephone 920002277 from Saudi Arabia or other countries +966 92000 22778 between 8.00am-11.00pm (Saudi Arabian time) Sunday – Thursday.

2- If the order was shipped to the client, Zohoor will not be able to amend the order or cancel it. In this case the return policy will be applied.

3- Zohoor will work on refunding the money based on the payment method was used while purchasing the products, and it might take 7 to 21 working days per the bank policy.

4- If Zohoor is unable to fulfill the order due to a reason beyond its control or a technical issue, the team will notify the client immediately. Zohoor will work on compensating the client by either selecting alternative products or refunding the money.